Grievance - raising a formal complaint

17. Grievance - raising a formal complaint

Failing informal resolution, the employee should complete the Grievance Record form, detailing the complaint and the outcome sought, and submit this to their manager, together with any supporting documentation.

Where the complaint relates to the behaviour of another employee, the manager will inform that person of the details of the complaint against them and offer them the opportunity to respond, in writing, ideally prior to the Formal Meeting.

Employees are expected to make every effort to attend meetings in relation to their complaint and seek TU/work colleague in a timely manner in order to avoid delays.

Grievance Record forms relating to the manager, should be forwarded to the next senior manager who will then consider who should deal with the complaint.

Employees should be advised of the support mechanisms available to them eg the Council’s Employee Assistance Programme, Trade Unions.