Grievance Policy and Procedure

This policy and procedure if adopted by the respective governing body is contractual and forms part of the employment contract for employees. The associated guidance and forms are non-contractual. The policy may be amended at any time in consultation with the trade unions.

This procedure sets out the process for ensuring that grievances are dealt with in a fair, timely and consistent way whilst supporting the person concerned to improve their conduct to an acceptable standard.

Published July 2024

Downloads

Schools Grievance policy
Schools Grievance toolkit

Model letters and forms

Appendix 1 - Grievance Policy Flow Chart
Appendix 2 – Stage 1 Formal Grievance Form
Appendix 3 – Stage 2 Formal Grievance Appeal Form
Appendix 4 – Formal Grievance Meeting Procedure (Appeal)
Appendix 5 – Stage 1/2 Formal Meeting - Arrangements Checklist
Appendix 6 – Recommended Bundle Contents
Appendix 7 Letter 1 – Model Invitation Letter – Informal Process
Appendix 8 Letter 2 – Model Decision Letter – Informal Process
Appendix 9 Letter 3 – Model Stage 1 Acknowledgement and Investigation Letter(Investigation if required)
Appendix 10 Letter 4 – Model Stage 1 Acknowledgement and Meeting Invitation Letter
Appendix 11 Letter 5 – Model Stage 1 Decision Letter – Formal Process
Appendix 12 Letter 6 – Model Stage 2 Appeal Invitation Letter
Appendix 13 Letter 7 - Model Stage 2 Appeal Decision Letter
Appendix 14 - Investigation Report Template
Appendix 15 - Casework Checklist